Families criticised the move, which would avoid a trial that is due to begin in June.

The company apologised to customers after its app and website went down on Friday afternoon.

The decision, described as a response to market challenges and a slide in its share price, was unexpected.

New rules mean Ofwat could step in to prevent under-performing water companies paying any bonuses.

Stress and anxiety among those with debts remains high but help is available, a major survey finds.